Support
Reach us directly for setup help, bug reports, or data requests — a real person reads every message.
Email:
support@passetta.com
We aim to respond to every message; there is no guaranteed response-time SLA during beta.
We aim to respond to every message; there is no guaranteed response-time SLA during beta.
Before you write in
Most questions are answered faster with a few details up front:
- Your HubSpot portal ID or account name.
- What you expected to happen, and what happened instead.
- If a scan or check-in failed, roughly when it happened and which staff device or venue.
- Screenshots help, especially for setup and template questions.
Common topics
Setup and field mapping
Connecting HubSpot, choosing a template, and mapping contact properties.
Issuing and revoking passes
Issuing from a contact record or a workflow, and revoking or reissuing a pass.
Scanning at the door
Starting a scanner session from HubSpot, camera issues, and manual code entry as a fallback.
Data and privacy requests
Deleting a tenant's data, or a single member's pass. See our Privacy Policy for what we store.
Full setup guide
For step-by-step installation and configuration instructions, see the Docs page.